Gartman (“Gartman,” “we,” “us”) operates an SMS text messaging program used to communicate with customers about their accounts, orders, and support requests. This policy describes our SMS-specific data practices and your rights regarding text messages. It supplements, and does not replace, Gartman’s general privacy policy governing our website and services.

By providing your mobile phone number and opting in through one of the methods described in Section 4, you agree to receive text messages from Gartman as described here.

In connection with the SMS program, we collect and store:

• Your mobile phone number, provided by you at opt-in.
• The content and timestamps of messages exchanged between you and Gartman.
• Delivery status and opt-in/opt-out status associated with your number.
• Account or ticket information necessary to send a relevant notification (for example, an order number or ticket ID referenced in a message).

We use the information above solely to operate the SMS program, including to:

• Send the account, order, and support notifications you signed up to receive.
• Respond to messages you send us, including HELP and STOP requests.
• Maintain accurate opt-in and opt-out records.
• Diagnose delivery problems and maintain the reliability of the messaging program.

We do not use information collected through the SMS program to send marketing or promotional messages unless you separately opt in to that type of messaging.

You will only receive messages from this program after providing your mobile number and affirmatively agreeing to receive texts — for example, by checking a consent box at checkout, entering your number in a support ticket and confirming SMS updates, or texting a keyword to our number. Consent to receive SMS messages is never a condition of purchasing any goods or services from Gartman.

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Message frequency varies based on your account activity and support interactions — for example, you may receive a message when an order status changes or when a support ticket you opened is updated. We do not send a fixed number of messages per period, and we do not send recurring marketing messages through this program.

Standard message and data rates may apply to every message sent or received, as charged by your mobile carrier. Gartman is not responsible for any charges billed to you by your carrier. Contact your carrier for details about your plan.

You can control your participation in the SMS program at any time using the following keywords, sent to the same number that messaged you:

You may also opt out or ask questions by emailing support@gartman.com. Opting out of SMS notifications does not affect notifications you receive by email or within your account portal.

We may share SMS program data with:

• The messaging and telecommunications platforms we use to deliver texts (for example, our SMS gateway provider and mobile carriers), solely to transmit and receive messages.
• Service providers who support our support and order systems, bound by confidentiality and data protection obligations, and only as needed to fulfill the notification you requested.
• Regulators, carriers, or law enforcement where required by law, subpoena, or valid legal process.

We maintain administrative and technical safeguards designed to protect the phone numbers and message content associated with this program from unauthorized access, use, or disclosure. We retain SMS opt-in records and message logs for as long as needed to operate the program, honor opt-out requests, and meet legal and carrier record-keeping requirements, after which they are deleted or de-identified.

We may update this policy from time to time to reflect changes in our SMS practices or applicable law. The “Effective” date at the top of this page reflects the most recent revision. Material changes will be reflected here before they take effect.